Next level Contact Centre
Outstanding customer experience, every time.
Deliver next level customer experiences with a modern contact centre that delivers a range of benefits for your organisation.
Lexel's Contact Centre solution features the world's #1 cloud customer experience platform - NICE CXone. It combines best-in-class omnichannel routing, customer analytics, workforce engagement, automation and embedded AI, on an open cloud foundation.
Contact Centre employees work from a single, consolidated interface with a common view of each customer's journey. Predictive analytics and embedded AI mean your team can resolve issues faster, personalise each experience and create deeper loyalty with your customers. The cloud platform ensures you're always benefiting from the latest feature updates.
Scale and operate with confidence while enjoying greater reliability and security, that can be fully integrated into your Office 365 platform. Enjoy a range of business benefits and easy monthly payments.
Benefits for your customers and your business
- Omnichannel routing. Connect customer journeys across any channel for a consistent, personalised customer experience.
- Personalised experience. Improve customer loyalty by delivering a personalised experience, resolving issues more effectively.
- First contact resolution. Ensure customers get the response they need, the first time - through intelligent skills based routing.
- Improved service levels. Improve service levels through real-time interaction, monitoring and coaching of agents.
- Easy monthly payments. 100% OpEx provides greater flexibility to increase or decrease capacity.
- Reduced agent onboarding and attrition. Provide agents with the tools they need to achieve targets, minimise stress and expand their capabilities.
- Optimised staff resources. Deliver comprehensive reporting and utilise AI-powered automation for repetitive processes.
- Greater security. Work confidently with the highest levels of certified security at every layer.
Reach out via the form alongside to connect with our Unified Communications team.
Lexel's Unified Communications team can help your organisation deliver outstanding customer experience every time. Download our one pager with the full list of benefits.
